Job Description
Key Responsibilities:
1. Staff Supervision & Development:
- Assist in leading and supervising restaurant staff, including cooks, servers, and cashiers, ensuring proper training, motivation, and compliance with KFC standards.
- Train new employees and provide ongoing coaching to existing team members.
- Schedule shifts and monitor employee performance, ensuring that tasks are completed efficiently and on time.
- Assist in performance evaluations and provide constructive feedback to team members to encourage professional development.
- Promote a positive and team-oriented environment.
2. Customer Service & Satisfaction:
- Ensure that all customers receive excellent service and experience a positive dining experience.
- Resolve customer complaints or concerns in a professional and timely manner.
- Oversee the front-of-house operations, ensuring prompt service and cleanliness.
- Assist in managing customer interactions, ensuring quality service and satisfaction during peak hours.
3. Operations & Restaurant Performance:
- Support the management of daily restaurant operations, ensuring smooth flow during peak periods.
- Help with inventory control, ordering supplies, and maintaining proper stock levels.
- Monitor food quality and ensure that all food is prepared and served according to KFC’s standards.
- Ensure adherence to health, safety, and sanitation standards in the kitchen and dining areas.
- Assist in overseeing cash handling procedures and ensure accurate register operation.
4. Financial Management & Reporting:
- Help monitor restaurant financial performance, including sales, labor, and food costs.
- Assist in maintaining budget targets and driving cost efficiencies.
- Ensure adherence to company policies for cash management, banking, and inventory control.
- Assist in creating and reviewing reports, identifying opportunities for increased sales or cost reduction.
5. Health & Safety Compliance:
- Ensure that the restaurant operates in compliance with all local health regulations, safety protocols, and food safety standards.
- Oversee cleanliness and sanitation procedures in both the kitchen and dining areas, ensuring all equipment and facilities are properly maintained.
- Conduct safety checks to ensure the restaurant is a safe environment for both employees and customers.
- Help implement emergency procedures in the event of incidents such as accidents, injuries, or fires.
6. Marketing & Promotions:
- Assist in the execution of local marketing efforts and promotional campaigns to increase sales and brand awareness.
- Monitor the success of promotions and make recommendations for future campaigns based on performance and customer feedback.
- Ensure that restaurant merchandising (menu boards, displays, etc.) is maintained and updated according to KFC standards.
7. Additional Responsibilities:
- Help with opening and closing the restaurant as needed, ensuring all operational tasks are completed.
- Step in as the leader when the Restaurant Manager is absent, ensuring smooth operations.
- Take on additional duties and projects as directed by the Restaurant Manager.
Qualifications:
- Experience:
- 1-3 years of experience in a supervisory or leadership role in the restaurant or hospitality industry.
- Previous experience in a fast-food or quick-service restaurant (QSR) environment is preferred.
- Skills:
- Strong leadership, organizational, and interpersonal skills.
- Excellent customer service skills and the ability to handle customer complaints with professionalism.
- Ability to manage multiple tasks in a fast-paced environment.
- Ability to train and develop team members to meet company standards.
- Basic understanding of restaurant financials, including budgeting, labor management, and cost control.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Education:
- High school diploma or equivalent required; Associate's or Bachelor's degree in business, hospitality management, or related field is a plus.
- Physical Requirements:
- Ability to stand, walk, and move throughout the restaurant for extended periods.
- Ability to lift up to 25-30 pounds.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Job Tags
Holiday work, Local area, Flexible hours, Shift work, Night shift,