Job Description
BEHAVIORAL HEALTH DIRECTOR JOB DESCRIPTION
POSITION: BEHAVIORAL HEALTH DIRECTOR
DEPARTMENT: Clinical / Administration
REPORTS TO: Chief Executive Officer
CLASSIFICATION: Exempt
COORDINATES WITH: Chief Executive Officer, Chief Medical Officer, Chief Financial Officer, Staff & Community Partners
The staff of C.W. Williams Community Health Center recognizes that alcohol and drug addiction is a physical, emotional, and behavioral illness that, if left untreated, will progress to life threatening stages.
PURPOSE:
Behavioral Health Department offers both addiction and mental health services and is committed to providing successful treatment and ongoing recovery to our patients. We focus on developing an individualized recovery plan for each participant. Both individual and group sessions are utilized in our program.
PERSONAL ATTRIBUTES: Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations essential.
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
ABILITY TO FUNCTION INDEPENDENTLY:
Acts in patient’s best interest of the Agency, Patients and Staff without waiting for direction.
Available and able to respond to patient crises - can identify and assess the situation and diffuse as appropriate.
RESPONSIBILITY OF CONFIDENTIAL MATTERS:
All patient care and program activity is confidential. Violation of confidential matters is grounds for immediate dismissal.
INTEGRITY AND TRUST: Is widely trusted; is seen as a direct truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn’t misrepresent him/herself for personal gain.
MISSION INTEGRATION: Adheres to the Mission of the CHC during both good and bad times; is dedicated to meeting the expectations and requirements of the CHC mission (provide quality services in a supportive environment to all people); acts in line with the values of the mission; practices what he/she preaches. The Development Director assists the CEO and Board of Directors to mobilize resources and steward them faithfully so that organization meets its strategic goal to provide quality medical care and ancillary services to its patients.
TEAM RELATIONS: Understands and supports the team approach; A team player and is cooperative; Easily gains trust and support of peers; Encourages collaboration; Must have the ability to be candid with Peers; Fosters open dialogue; Create a feeling of belonging to the team.
DUTIES AND RESPONSIBILITIES: - Supervise LCSW, LCAS, Case Managers, Peer Support and possibly CHWs.
- Diagnose patients with mental health conditions, emotional or addictive disorders and provide counseling services and other resources to individuals, family members or small groups, that promote healthy coping strategies and improve overall well-being.
- Maintain Patient records in a timely manner (completion within 24 hours).
- Ensure patients are scheduled and attend behavioral health visits.
- Be the point of contact for behavioral health coordination.
- Educate medical providers about behavioral health and/or chemical dependency coordination of care initiatives and directives.
- Assist members and providers in resolving coordination of care issues through improved communication, advocacy, and multidisciplinary treatment planning.
- Monitor behavioral health and medical provider coordination of care for patients engaged in behavioral health and/or chemical dependency services.
- Track and document coordination of care activities to ensure proper notification, conflict resolution, and appropriate follow through by providers.
- Enters data as necessary for the generation of reports related to behavioral health coordination, access to care and patient utilization of behavioral health and medical services.
- Maintains a system to protect the confidentiality of all identifying information for behavioral health recipients, as required by Federal Regulation.
- Ensure exceptional service and professionalism, including problem resolution.
- Maintain strict confidentiality.
- Be punctual and maintain regular, reliable attendance.
- Perform other duties as directed.
EDUCATION/WORK EXPERIENCE:
- Licensed Clinical Social Work certification and Licensed Clinical Addiction Specialist preferred.
- Good interpersonal skills.
- The ability to work independently and handle multiple priorities and tasks.
- The ability to work effectively with persons of varying degrees of education and professional expertise in a multi-disciplinary team setting.
- Knowledge of Telehealth, computer skills.
- Knowledge of quality improvement methodologies.
- Knowledge of Human Resources administration.
- Clinical background and 5-10 years nonprofit experience is desirable.
SKILLS AND QUALIFICATIONS:
- Experience in a medical office/Federally Qualified Health Center setting.
- Understand and promote mission, vision, and values of CWWCHC both in the workplace and in the community.
- Excellent communication skills written and verbal.
- Excellent attention to detail.
- Ability to work independently with little or no supervision.
- Experience working within a behavioral health program is desired.
- Must be sensitive to the needs and situation of multi-cultural population from a variety of income levels.
- Proficient with Microsoft Word, PowerPoint, Excel, and Outlook.
- Bachelor of Arts Degree or equivalent work experience.
PHYSICAL DEMANDS:
Those inherent to working in the community; requires one to be in good health - able to do lots of walking, talking and standing for long periods.
SUPERVISION RECEIVED: Chief Medical Officer & Chief Executive Officer
SUPERVISION RENDERED: Outreach Team & Volunteers
EFFECTS OF ERRORS: Errors may expose the Center to Liability and Embarrassment.
HOURS OF WORK: 40 hours per week and as needed, including late evenings and possible Weekends.
SALARY RANGE: As specified in the Notice of Hire.
Perform Other Duties as Assigned.
JOB SPECIFICATIONS:
PHYSICAL REQUIREMENTS: - Ability to walk the equivalent of 2 miles per day .
- Moderate degree of manual dexterity.
- Ability to grip.
- Ability to bend a knee.
- Ability to sit for periods of time.
- Ability to climb stairs or ladder.
- Ability to stand for long periods of time.
MENTAL AND EMOTIONAL REQUIREMENTS:
- Ability to cope with a high level of stress.
- Ability to make fast decisions under high pressure.
- Ability to cope with the anger/fear/hostility of others in a calm manner .
- Ability to manage altercations.
- Ability to concentrate High degree of flexibility.
- Ability to cope with confrontation.
- Ability to handle multiple priorities in a stressful situation .
- Ability to assist with problem resolution.
- Ability to work alone.
- Ability to demonstrate a high degree of patience .
- Ability to work in areas that are close and crowded.
HOURS OF WORK:
- Days, accepts flexible schedule to meet department needs.
- Evenings, accepts flexible schedule to meet department needs.
- Nights, accepts flexible schedule to meet department needs.
- Variable shifts, as scheduled.
My signature indicates that I have reviewed this job description with appropriate CWWCHC staff, and I understand the expectation identified above; and I will commit to providing quality care, obtaining, distributing, and analyzing all pertinent information, as well as demonstrating the necessary requirements to provide the ultimate patient centered care experience.
Employee (Print Name):
Employee Signature: Date:
Supervisor Signature: Date:
Disclaimer: The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.
Mission Statement: Improve the spiritual, physical and psycho-social status of the residents of Mecklenburg and surrounding counties by providing access to the highest quality comprehensive family health and ancillary services
to all regardless of their ability to pay.
Job Tags
Full time, Work experience placement, Immediate start, Remote job, Work alone, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift,