Job Description

Responsibilities: 

• Greet all guests warmly and friendly, offering assistance, including escorting guests to their rooms, and helping with luggage.
• Informing guests of all the property amenities, hours of operation and local areas of interest and activities.
• Reviewing the room features to the guest (use of the room key, hydration stations, in-room safe and other services).
• Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
• Assisting with arrival of vehicles on the porte cochere and providing information on parking information and retrieval of vehicle.
• Responsible for doorperson coverage as needed.
• Maintain front porte-cochere and lobby in a clean and tidy manner.
• Assist with luggage storage, retrieval, and departure from the room in a timely manner.
• Attend all designated staff meetings and training sessions.
• Communicate any needs or concerns within the hotel with the appropriate departments.
• Delivery of guest requests and final folios to the rooms.
• Ample knowledge of property layout, activities, outlets, group meetings and hours of operation.
• Follow all Loss Prevention procedures regarding guest property, safety, and security. Report any concerns to department managers or loss prevention in a timely manner.
• Drives automobile to parking space.
• Takes numbered tag from customer, locates automobile, and surrenders it to customer.

Qualifications:

• Candidates must have previous customer service experience; hotel experience is preferred.
• Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.
• Excellent customer service, anticipation of guest needs and problem-solving skills are required.
• Must have strong communication, presentation, training, and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including overnight shifts, weekends, and holidays.
• Must have a valid driver’s license and an excellent driving record.
• Lift, carry, and place objects weighing up to 50 lbs. without assistance.
• Move, push, and pull objects weighing up to 200 lbs. without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Maintains excellent driving record.
• Ability to drive a manual shift vehicle.
• This position is a full-time, on-site position with no work from home flexibility.

About Marriott Phoenix Resort Tempe at the Buttes:

This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

Job Tags

Holiday work, Full time, Local area, Outdoor, Flexible hours, Shift work, Night shift,

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