Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director, Baggage Operations is a key leadership role within the Airports team, part of the Customer Experience Division. This position is responsible for leading and supporting a large team that drives baggage performance at the hub. The role requires strategic oversight and operational problem-solving in a complex, high-volume environment. The Director will also serve as a critical liaison with corporate partners to identify and advocate for the right investments in manpower, infrastructure, and technology to enhance performance and efficiency.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide strategic leadership and compassionate care to a large, diverse team driving baggage performance at a major hub
• Determine strategic priorities and lead operational excellence in a dynamic, high-volume environment, ensuring operational agility and operational resilience
• Champion operational performance management by analyzing key baggage metrics and ensuring outcomes align with high enterprise standards and high customer expectations
• Partner with corporate stakeholders to influence and secure strategic investments in workforce planning, infrastructure enhancements, and technology innovation
• Build and maintain deep technical knowledge of baggage systems to identify efficiency opportunities and optimize operational performance
• Cultivate a culture of safety, accountability, and continuous improvement through proactive leadership and employee engagement
• Drives strategic decision making by providing analytical, project management, and change management support to key initiatives, such as process improvement projects, key capital expenditures, and technology deployments

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Operations Management, Aviation, or a related field
• 10+ years of progressive leadership experience, preferably in operations, logistics, or aviation
• Proven ability to lead large teams in high-pressure environments

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Business, Operations Management, Aviation, or a related field
• Experience in airport or baggage operations
• Familiarity with baggage handling systems and related technologies
• Background in managing large-scale operational budgets and capital projects

Skills, Licenses & Certifications

• Demonstrates the highest level of ethics and integrity
• Strong leadership and team development skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to collaborate effectively across departments and with senior leadership
• Technical aptitude to understand and manage complex systems
• Proficiency in data analysis and performance management tools
• Ability to obtain and maintain airport security clearance as required
• Ability to work a varied schedule as needed in support of the operation, including nights, weekends, and holidays
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Flexible hours, Night shift,

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