Front Desk Agent Job at Apsilon Hotels, LLC, Peachtree City, GA

a21Xa3p4aDVPbU44enBjUXpmUnlxbnRycEE9PQ==
  • Apsilon Hotels, LLC
  • Peachtree City, GA

Job Description

POSITION SUMMARY

The Front Desk Agent will provide fast and effective customer service at all times ensuring guests receive great service throughout their stay. Agents will check guests in and out while following all established procedures and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location, difference in room types and what those room types have to offer the guest.
  • Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., pre-assigning rooms as necessary. Pre-registers groups that have requested pre-registration.
  • Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures.
  • Maintain complete understanding of all aspects of the PMS cash register operation.
  • Compare housekeepers report with the folio log at the beginning of the PM Shift or when Housekeeping is finished for the day.
  • Enter all wakeup calls accurately. Record messages and receive mail for arriving and in-house guests.
  • Record future reservations for any guest by phone or in person, following all standard procedures.
  • Handle all complaints efficiently and courteously. Listens carefully to the guest’s problem. If possible, takes immediate personal responsibility to correct the problem. If not possible, notifies supervisor or the General Manager immediately. 
  • Post phone charges promptly. Post any charges incurred by guests during shift using standard procedures.
  • File folios, Reg cards, and reservations cards as necessary. Complete shift checklist before end of shift.
  • Maintain fresh coffee in the lobby at all times.
  • Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension.
  • Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties.
  • Perform other duties as requested.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • High school diploma preferred
  • One year related customer service work experience.
  • Basic mathematical skills.
  • Computer skills.
  • Excellent interpersonal skills, 
  • Ability to speak, read, and write English.
  • Knowledge of workplace safety procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate.

Employment is contingent upon successful completion of a background and drug test.

Job Tags

Work experience placement, Immediate start, Shift work, Day shift, Early shift,

Similar Jobs

Cambridge Health Alliance

Certified Nurse-Midwife Job at Cambridge Health Alliance

 ...Comprehensive doula services, Freestanding birth center and hospital.Cambridge Health Alliance (CHA) is seeking a full-time Certified Nurse-Midwife to proudly provide high-quality, compassionate, and personalized care for our ethnically and culturally diverse birthing... 

Intellectt INC

Operator/Assembler/Medical Assembler Job at Intellectt INC

 ...This position is responsible for the production of high quality medical devices within a manufacturing cell. Working under close supervision, may perform a combination of assembly, repair, and test operations on pacemakers, implantable cardioverter defibrillators... 

RightTalents LLC

Network Engineer (W2 role) Job at RightTalents LLC

 ...switches, firewalls, VPN). ~84 months of hands-on network experience and understanding of: Local Area Networks, Wide Area Networks, TCP/IP, switching and routing protocols. ~84 months of experience mentoring staff. ~ Fortinet NSE Certification.... 

Pacific Sun Electric

Live Chat Support Agent Job at Pacific Sun Electric

This is a remote position. Job Summary We are looking for a Live Chat Support Agent who will provide real-time assistance to customers through our online chat platforms. They will help to resolve product or service issues, answer questions, process orders, and ...

Henkel

Finance Intern - Summer 2026 Job at Henkel

 ...What youll do Join one of Henkels core Finance areas - Controlling or Treasury - and contribute to high-priority projects....  ...building and community service events as part of a well-rounded internship experience. What makes you a good fit An undergraduate...